CN

Service

After-sales Service Support

Provide a full range of quality services for global customers, maintain the normal operation of customer equipment, let customers worry free after sale.

One-stop professional customized service

We deeply understand your every need, to provide customers with a one-stop solution to improve your boiler operation efficiency.

Service Commitment

Raw material purchase

In order to ensure the quality of raw materials, our company always selects suppliers in the qualified supplier list. The incoming raw materials can be stored only after passing inspection to ensure that the qualified rate reaches 100%. Priority is given to the procurement of quality products from national key and designated enterprises for key components. The supplier shall introduce the products in strict accordance with the requirements of the "Standards for Supplier or Supply Chain Evaluation Management", and the R&D management department, quality management department and supply department shall verify the qualifications, materials and on-site requirements of the supplier and then introduce the products. The multi-level check inspection and audit system shall be implemented.

Control the production link layer by layer

In order to ensure the quality of products, strict control of each link of production, when the product quality problems can be traced back to the team and individuals, and timely take corrective and preventive measures, so that entering the next product qualified rate of 100%.

Quality inspection

The inspection personnel of the quality management department shall conduct quality inspection on the processes and finished products in strict accordance with the technical terms, inspection specifications, design drawings and relevant standards of the products, and issue the corresponding inspection report and relevant records after passing the inspection. Without inspection, the products will never be put into use and leave the factory.

Control of nonconforming products

Control of nonconforming products Our company implements three inspection system (self-inspection, mutual inspection, special inspection) to prevent nonconformity. Take effective corrective and preventive measures to eliminate actual and potential nonconforming factors and prevent similar quality problems from occurring.

Packing and transportation

Control the handling, packaging and delivery links that affect the quality of the product during the molding process to prevent product damage. After the final acceptance of the product, according to the transportation mode and related requirements of the contract, package and protect the product to ensure that the product is transported to the destination in good condition.

Warranty period

Under the premise of reasonable use by the Purchaser, the warranty period shall be 12 months after purchase. The products sold by the manufacturer are qualified after inspection. The purchaser can rest assured of normal use.) After the end of the warranty period, if you need to replace the equipment parts, manufacturers genuine supply, refuse to inflated prices, the price is more favorable.

Professional installation team

Xinli firmly believes that service can create value, first-class after-sales service and quality products are equally important. Xinli is committed to building a professional and international after-sales service brand, with a stable, professional and efficient after-sales service team in the field of industrial boilers. We not only fast delivery, and their own installation company, ready to meet the needs of domestic and foreign customers with excellent technology, a high degree of responsibility and professional rigorous service attitude.

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